Website Terms and Conditions (T&Cs), which include any Policies on AUTHENTIC AF.'s website (“we”, “use” and “our”), apply to the ordering, sale and delivery of goods and services, access to the information and use of this Website by Customers (“you”, or “your”).
By using this Website, you are bound by and agree to these T&Cs, which we may change without notice from time to time. If you do not agree to any of the T&Cs you should not continue to use the Website.
These Terms and Conditions are important and should be carefully noted as they contain provisions which, within the limits of the Consumer Protection Act, may limit AUTHENTIC AF.'s risk or liability, create risk or liability for you as a consumer, may compel you to indemnity AUTHENTIC AF. and serves as an acknowledgement by you of any fact.
Should you not understand any of the contents of these T&Cs, you are advised to contact AUTHENTIC AF. to assist with further explanation of the T&Cs before accepting them.
SUPPLY OF GOODS AND/OR SERVICES IN TERMS OF THE ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT 25 OF 2002 ("THE ACT")
Insofar as this these T&Cs fall within the ambit of the Act, the following information is made available to you in respect of the supply of goods and/or services offered for sale, by way of an electronic transaction:
Our contact details are set out clearly on our Website, and these T&Cs.
Goods and/or Services: The goods and/or services provided through the Website are various services which enable you to give instructions to us.
Complaints and disputes: If you have a complaint about the goods or services provided by us or require information regarding our internal complaints-handling process, please use the "Contact Us" service on the Website.
USE OF THE WEBSITE AND SOCIAL MEDIA PLATFORMS
AUTHENTIC AF. is active on Twitter, Facebook, Instagram and other social media platforms from time to time.
You agree to use the Website for lawful purposes only. Without derogating from the generality of the aforegoing, if you should choose to access or use this Website from locations other than the Republic of South Africa, you do so at your own initiative and you are responsible for compliance with applicable local laws.
You are prohibited from posting or transmitting, by means of reviews, comments, suggestions, ideas, questions or other information through the Website andSocial Media Platforms, any content which is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually-explicit, profane or hateful, or racially, ethnically or otherwise objectionable content of any kind, which content includes but is not limited to: any content that may fall within the scope of Section 9 of the Constitution of the Republic of South Africa, which prohibits discrimination on the grounds of, inter alia, race, sex, gender, marital status, religion; or any content that encourages conduct that would constitute a criminal offence or give rise to civil liability, or otherwise violate any applicable local, provincial, national, or international law; or any content that constitutes an invasion of privacy; or any content that is an infringement of any intellectual property right; or any content that contains software viruses; or any content that constitutes a political statement, commercial solicitation, or "Spam".
Although we do not purport to review (nor are we under any obligation to review) any submitted content, we reserve the right to remove any content from the Website andSocial Media Platforms where we deem such content, in its sole and absolute discretion, to be an infringement of this Clause or harmful in anyway whatsoever. Should you place on or submit to the Website or Social Media Platforms any such harmful content or should you breach any clause in these T&Cs, we may immediately terminate and/or suspend your access to all or parts of the Website or Social Medial Platforms, without any further notice to you.
The following activities on or through the Website and Social Media Platforms are expressly prohibited:
any non-personal or commercial use of any robot, spider, other automatic device or technology, or manual process to monitor or copy portions of the Website or Social Media Platforms or the content contained thereon, without the prior written authority of AUTHENTIC AF.; and the collection or use of any listings, descriptions, and/or price lists from the Website or Social Media Platforms for the benefit of a competing merchant that supplies products comparable to those offered on the Website; and any use or action that imposes an unreasonable or disproportionately-large load of traffic on the Website or Social Media Platforms, or otherwise interferes with the proper and timely functioning of the Website of Social Media Platforms; any attempt to gain unauthorised access to the Website or its related systems or networks; accessing the Website for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purpose; and the reverse engineering or decompiling of the Website to (without limitation) (i) build a competitive product or service; (ii) build a product using similar ideas, features, functions or graphics of the Service; (iii) copy any ideas, features, functions or graphics of the Website. When you register on the Website, you will be required to provide certain access details, including a username and a password. You are responsible for maintaining the confidentiality and security of your User Name and Password for access to the Website and you accept full liability for all activities that occur on or involves the Website under your User Name. You may not:
allow other people to use your User Name and Password; or
impersonate another User or any third party; or
provide false information to gain access to the Website.
You also warrant your identity (in other words, you are who you say who you are), and that you can prove your identity should we require you to do so.
Although reasonable steps have been taken to ensure the accuracy and completeness of the contents, data and information on this Website, there may be instances where such information proves inaccurate or incomplete. Before making any decision or taking any action which might affect you or your business, you should take all reasonable steps to ensure and verify the accuracy of the contents, data and information obtained from this Website, especially if certain information appears to be inaccurate, particularly product pricing and promotional content. Without limiting the generality of the aforegoing, this Website could include technical, typographical or other inaccuracies and you are urged to contact your own professional advisors to confirm all information contained on this Website prior to placing reliance thereon. Changes are periodically made to the information herein and these changes will be incorporated in new editions of this Website.
Use of our website confirms your understanding and acceptance of these Terms and Conditions, and you will be bound by these T&C’s during all transactions relating to the purchase of Products from our website.
Prices displayed on our website are subject to change without notice. Prices will include tax, where this is required by specific country legislation.
Orders placed may be declined or cancelled in the event of Products being out of stock, damaged Products, incorrect Product information, incorrectly displayed prices, and due to payment for Products not being received or payments not being authorized by AUTHENTIC AF..
We will notify you as soon as we can if any Items Ordered are not available.
Once you have selected your payment method, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
Payment is subject at all times to AUTHENTIC AF.'s agreements with its bankers and the outsourced financial transactions service provider.
We have taken all reasonable security measures to ensure that payment and card details, as well as related confidential information, cannot be accessed by anyone who is not authorized to do so.
When placing your order, and proving the required personal details, including your payment card details you warrant that you are authorised to make payment with the payment card and that there are enough funds available to pay for your order.
Once your payment has been received you will be issued with acknowledgement of payment and the delivery process will then commence.
We only offer free delivery on orders including handbags and footwear.
We will notify you via email as to the process of your Order, and you will also be able to track your order.
You should always check that the Items being collected or delivered are correct and are free from any defects.
Should the packaging be damaged and you accept the order, without fully inspecting the Items, you should email us and stipulate that the packaging was damaged and that items were not inspected.
Although reasonable care shall be taken, we do not accept responsibility for incorrect delivery details that have been provided to us, or if an unauthorised person at your chosen delivery address accepts delivery of your Order, as we do not verify the identity of the person at the delivery address who signs the delivery note.
For purposes of this clause “we, us, our” shall include any agent or independent contractors who may be responsible for delivery on behalf of us which shall also include the Postal Office or a service.
Once your order has been shipped, you will receive a shipping confirmation email. Your shipping confirmation will also contain your tracking number, so you can keep an eye on your order/s until they reach you.
All products are packaged using protective packaging for safe arrival. If there is any damage to the package content, we may request that you provide us with a picture of the damaged products. Authentic AF. is not responsible for any products damaged by customs during their inspection as you (the customer) fully understand the nature of the products, and hereby accept full liability.
Delivery times vary due to the courier’s network, and/or the time it takes to be processed through your country's Customs. Please understand that due to strict customs laws, products may take some time to be processed and reach you.
Please allow 1- 2 additional business days for our team to process your order, or 1- 3 days should there be unexpected/unforeseen delays.
There may be delivery delays during peak times (e.g. Christmas, Boxing Day) and after major releases – so, please be patient.
Orders will be delivered as soon as possible. Your package will either be safe dropped (i.e. left in a safe location), or you will receive information from the courier service on how to collect your goods.
Once your order has been shipped from our studio, all risk passes to you as per our Terms and Conditions. We list all deliveries as gifts, so you will not be asked to pay a customs clearing fee. In rare cases (which have never occurred yet), we are not liable for any customs fees and/or taxes that may be imposed on your order by customs. So, please make sure you check your country's customs and clearance policies. Delivery times are estimates, not guarenteed - and is dependent on your country's customs and clearance process. Once the order has been sent to the courier service, AUTHENTIC AF. has no control over the shipping process thereafter. AUTHENTIC AF. is not responsible for lost or stolen packages once it has left our studio, and is in the courier service's possession. AUTHENTIC AF. has never had an issue with customs throughout the world as we document our products accordingly - that said, we cannot replace your order should customs confiscate it as you as the customer is well aware of the nature of our products when purchasing.
* Any and all solutions offered by AUTHENTIC AF. that include redistribution of an order will be treated as an exchange; the customer is liable for ALL shipping fees associated with this. Unfortunately, we will not refund you as liability is passed onto the customer once your package has entered your country.
Should you not be satisfied with any item/s purchased on our website due to it being defective, YOU MUST contact us immediately after receiving it (as documented by relevant courier), and inform us of your dissatisfaction. You MUST provide proof and pictures of your reasoning for an exchange, immediately after receiving your order. Once you have contacted us, and we allow the exchange, you must send the returning item within a day of contacting us.
We will not accept returns on orders that do not comply with our terms and conditions as we cannot guarantee that you have not used the product and/or damaged it before contacting us.
Please note that any item/s that wish to be returned, must be in the condition that you have received it in - unused, untouched and unasssembled (if applied). All the protective packaging and stickers must be on the bag, untouched and have no signs of it being tampered with or removed.
Should you wish to exchange a product, you do so at your own expense.
Unfortunately, we do not offer refunds as we have had customers use our products in the past and then ask to return them.
You are liable for all the shipping costs for your returns and reissuing of your order. We will only accept returns shipped with DHL.
Due to health reasons, we do not offer returns on underwear, lingerie, swimwear and jewelery.
Whilst we do not offer refunds, AUTHENTIC AF. will gladly offer an exchange on items you wish to return back to our studio on the following conditions:
Domestic orders and International orders: You may return the item/s within 7 days of receiving the item/s (as documented by relevant courier) within the following terms:
(ii) the products are not worn, used, washed or damaged;
(iii) the original tags/labels/original hygiene sticker(s) are attached;
(iv) you present proof of purchase; and
(v) you have emailed/contacted AUTHENTIC AF. immediately after receiving it (as documented by relevant courier) with regards to your issue with the product/s.
All returns will go through an assessment in our main studio in South Africa; once they arrive at AUTHENTIC AF., and we may refuse to exchange any returns that don’t meet the above conditions.
You may only return a product for an exchange if there is a defect.
Authentic AF. does offers store credit on returned purchases. However, in rare cases there is an exception that we may offer a refund (only authorized by the owner of Authentic AF.); please note that free shipping is not applicable when using the store credit. Should you have store credit that is $200 or more, you are liable for shipping costs when using this credit to purchase on our website.
You may cancel your Order prior to us sending you the Order Confirmation. Should you cancel Orders after we have sent out the Order Confirmation notification, we will not refund you.
RISK AND OWNERSHIP
Once your Order has left our studio, the risk in and to the Products will pass to you as the Customer. You understand that replicas are a high risk product, therefore any damage caused or confiscation by customs to your order is not our responsibility, however we will replace confiscated goods.
The Products supplied by us shall be suitable only for the purpose designed and intended and you shall ensure the Products are handled, stored, installed, used, worn or otherwise dealt with in a normal and reasonable manner, and where applicable, in a manner consistent with the instructions given when the Products were purchased.
We shall not be liable for any action or claims for injury or damages of whatever nature arising from or in connection with the use of the Products in breach of these T&Cs.
LIMITATION OF LIABILITY
Whilst every attempt is taken by AUTHENTIC AF. to ensure your security when making use of the Website, due to the nature of the Internet we are unable to guarantee that any products and services or any websites accessible via the Website will be uninterrupted or virus or error-free. We, therefore, caution you to check all emails, attachments and files before downloading them.
We may provide links to other websites, social media sites or resources. We are unable to accept and do not accept, responsibility for these websites, social media sites or resources; nor have we endorsed their content, products or services merely because they are accessible via the Website.
While we make all reasonable efforts to ensure that all information provided by us in connection with the Website is accurate at the time of its inclusion on the Website, you acknowledge and understand that there may be errors, including incorrect prices, inaccuracies or omissions in respect of which we exclude all liability. We make no representations, guarantees or warranties of any nature whatsoever concerning the information included on our Website and web pages (including, but not limited to, links to third parties' web pages). You shall be solely responsible for any decisions or actions you take based on the information contained on such web pages. While we take all reasonable steps to safeguard the security of any information you input or send to us in connection with the AUTHENTIC AF. Website, by using secure services and encryption technology where we deem appropriate, we accept no responsibility or liability whatsoever, as far as the law allows, for any damages that you may suffer as a result of the breach of the confidentiality of such information.
You hereby agree, to as far as the law allows, to indemnify AUTHENTIC AF. against any loss, claim or damage suffered, or liability sustained by your or any third party acting for you, due to your or their use of our website and/or any thirty party websites linked to our website.
We shall not be liable to you in contract, delict (including for negligence) or otherwise: for any amount in respect of any damage or loss arising from the consequences of your use of the Website, viruses received by you via the Website or of our failure to provide the Website in accordance with this Agreement; or for any economic losses or damages, any indirect, special or consequential loss (including (without limitation) loss of data, goodwill or reputation or any wasted expenditure) including but not limited to losses arising from your use of the Website or through any viruses; or for any failure to perform our obligations or failure to perform our obligations properly as a result of our being prevented from doing so by an event beyond our reasonable control (which may include, without limitation, strikes; labour disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines or other equipment; the failure of third party suppliers to comply with their obligations to us; fire; flood or storm).
Each provision of this clause operates separately. If any part is held by a court to become unenforceable due to voidness, invalidity, illegality or unlawfulness, then the other parts shall be severable and shall still apply in their entirety.